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Connexus Housing Limited

Telephone Based Customer Surveying for Connexus

Found: 2020-10-16T17:45:05+00:00 | Finishes: 2020-11-06T12:00:00+00:00 | Description: 1170 characters


Title Telephone Based Customer Surveying for Connexus
Organisation

Connexus Housing Limited

Published Date Oct. 16, 2020, 5:45 p.m. (Oct. 16, 2020, 5:45 p.m.)
Close Date Nov. 6, 2020, noon ( Nov. 6, 2020, noon )
URL Contracts Finder Link
Location West Midlands |
Keywords

customer surveys aim of this tender General Data Protection Regulation Connexus colleagues File Transfer Protocol

The aim of this tender is to appoint a single service provider to carry out a defined set of telephone-based customer surveys, including; - To securely receive (via File Transfer Protocol, or FTP) weekly and monthly CSV (or other excel format) datasets of customers requiring customer surveys. - To process and carry out telephone-based customer surveys, adhering to agreed maximum quotas and script, and in accordance with the MRS Code of Contact. - To facilitate Connexus colleagues being able to access real-time responses for analysis and checks, preferably via an online portal. - To facilitate the customers' rights under the General Data Protection Regulation, including the right erasing their responses and to not contact any customers who opt-out of surveying. - To facilitate Connexus in modifying surveys as per its business requirement by providing a number of additional changes available within each survey. - To facilitate the transferal of any existing survey data from previous surveys into one singular platform for Connexus colleagues to review data. Information on pre- and post-survey scripts, questions, scales and routing will be provided.

CPV Codes

79311100 Survey design services
79311210 Telephone survey services
79311300 Survey analysis services
79342310 Customer survey services
79342311 Customer satisfaction survey
79342320 Customer-care services

jayne bissell